If you need to make changes after you have confirmed your order, simply send us an e-mail with your first name, last name, zip code and your requested changes. Without your first and last name and zip code, we will not be able to locate your order. How do I know you received my order? When you order online, you should receive an order verification by e-mail within 48 hours. If you do not receive an e-mail confirmation from your online order within 48 hours, please e-mail us, as your order may not have transmitted properly. Must I have an e-mail address to order from our company? Yes. Upon receipt of your online order, we send you an e-mail message for order verification. Orders without a valid e-mail address cannot be processed. Can I order more than 1 catalog or magazine at a time? You can order up to a cumulative total of 12 FREE catalogs and magazines during one day. After placing your first item in your shopping cart (by clicking on the ORDER NOW button) simply click on the CONTINUE SHOPPING button fileguides at the bottom of your shopping cart and browse at your leisure.

We want you to be happy. If you are not completely satisfied with the items you receive, simply return them for a full, unconditional refund of the price of the items. If you decide to purchase merchandise from one of the catalogs ordered from our company, all returns are subject to the policy of the individual fileguides catalog retailer. our company is a service company providing your name and address to companies from which you have requested information. We do not provide or guarantee any merchandise ordered from the individual catalog retailers. I live outside of the US. Can I still order from our company? Each publisher maintains their own guidelines for shipping internationally. The availability of each item is listed on the descriptive page for that publication, directly below the price. The options are Worldwide , United States , Canada and any combination thereof.

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